Refund Policy

All payments are made in cryptocurrency (Bitcoin). Because cryptocurrency transactions are irreversible, all sales are final and no refunds are offered once a payment is confirmed.

Prices are shown in a display currency (USD by default) and settled in Bitcoin at the rate shown at checkout. You are responsible for sending the correct amount; network fees are not part of your order and are not refundable.

Prepaid account funds (your wallet balance) and purchased credits are non-refundable and cannot be cashed out. Funds can be used to buy plans and credits on the platform; credits are consumed as you use the service.

Paid plans run for the term shown at purchase (for example, a 30-day period). Usage allowances reset each period, and unused allowance does not carry over.

You can optionally enable auto-renew from your account funds. We send a reminder before a renewal; it is your responsibility to cancel in time if you do not want to renew.

You can turn off auto-renew or cancel at any time. Your plan stays active until the end of the period you already paid for; we do not provide partial or pro-rata refunds for the remaining time.

If you use your own AI provider key, that usage is billed to you by your provider, not by AiTM. We cannot refund third-party provider charges.

If you believe there was a genuine processing error - for example a duplicate charge or a platform fault - contact us with your order details. We review these case by case and may, at our sole discretion, issue account funds to make it right.

For any billing question, contact us by email or Telegram with your account and order details - see the Contact page.